General Terms & Conditions
Pricing is effective January 2015. All product pricing is based on a (c/r). Prices do not include shipping or applicable taxes. All prices are subject to change without notice, due to factors beyond our control.
Imprinting Charges: For imprinting information and charges see our imprinting guide.
We offer complete custom kit capabilities to meet any price point. We can guide you through building virtually any type of kit to meet your needs. Call your Account Representative for a quotation. Pricing on custom quotations is valid for 30 days from date issued.
Terms and Conditions
First orders must be pre-paid by credit card. MasterCard, Visa and American Express are accepted. Net 30 day terms may be established for subsequent orders based on credit approval.
Please note: Orders will be held and will not go into production pending receipt of payment for any past due balances. Please ensure your account is current and up-to-date prior to placing your order to avoid any production delays.
All orders must be received in writing via fax or email. An order confirmation and paper proof (if applicable) will be supplied for all orders received. Please send orders to: firstname.lastname@example.org and art to email@example.com
Changes to Orders
All changes to orders must be received in writing via fax or email.
Less Than Minimum Orders
Less than minimum charge of $50.00 (g/v) plus regular set-up charge will apply for imprinted orders. No minimum on unprinted orders.
Justin Case – Kits: Pricing for blank kits is one column over. If less than minimum, first column pricing will apply. Please allow 3 days for assembly of blank kits.
All Other Products: Pricing for blank products is one column over. Blank goods usually ship same day or next day, depending on when the order is received.
Over / Under Runs & Exact Quantities
We reserve the right to ship + / - 5% on each order. If exact quantities are required, an exact quantities charge of $50.00 (g/v) will apply.
Note: you must specify exact quantities on your purchase order.
Returns & Cancellations
All returns and cancellations must be submitted in writing via fax or email.
Returns: Goods must be returned within 30 days of receipt of the goods. If returning goods, a Return Authorization Number will be issued. Returns will not be accepted without a Return Authorization Number.
Cancellations: If an order is cancelled prior to production, there will be a $25.00 (g/v) cancellation fee. If an order is cancelled after production has begun, you will be billed for all costs incurred plus the $25.00 (g/v) cancellation fee.
All sample requests must be submitted via fax or email. Random imprinted samples or blank samples are available at EQP.
Note: All Obusforme samples are non-returnable and non-refundable.
Spec Samples: Spec samples are available at EQP. Price includes a 1 color, 1 location screen print with a set-up charge of $50.00 (g/v). Additional color / location run charge, $0.80 (g/v) per color, per location. For other imprinting methods, please see our imprinting guide. If an order is placed within 30 days using the same artwork, the $50.00 (g/v) set-up charge will be credited. The invoice number must be provided to receive the credit.
Pre-Production Samples: Pre-production samples will be billed at EQP plus any applicable set-up or run charges. If the pre-production sample is approved, you will only be billed once for the set up charges. Run charges will apply.
Self-Promotions: Self-promotions are available to distributors at EQP less 20%.
Paper proofs: are provided for every imprinted order, including repeat orders, at no charge. Orders will not go into production until a signed and dated proof approval is received. A proof may not be provided for some of our “Express Ship” services.
For imprinted orders, allow 5 – 7 business days from receipt of purchase order and signed imprint approval and credit approval (if required). Lead times are quoted based on stock availability. Express Ship services are available.
Insertions: We will insert customer supplied goods upon request. A run charge of $0.83 (c/r) per item will apply. Complicated insertions may cost more. Additional production time may be required. Call your representative for confirmation.
All shipments will be sent via best method as determined by the manufacturer. Shipping is pre-paid and added to invoice unless otherwise requested.
U.S. Orders: FOB Depew, NY, 14043-2610
Canadian Orders: FOB Markham, ON, L6C 1Z6
Split shipments: add $8.00 (g/v) per location after the first, plus freight charges.
Individual Drop Shipments: add $8.00 (g/v) per location, after the first, plus freight charges.
Justin Case reserves the right to discontinue any product or service or to substitute items of equal or greater value due to availability, without previous notice. Colors may vary slightly from website images. Prices are subject to change.